Booking Refunds & Cancellation Policy

Refunds & Cancellations

Bookings for our SUP Yoga Classes are NON-REFUNDABLE. 
We do NOT offer refunds for any missed or cancelled sessions.
Our cancellation policy applies in all circumstances including no shows, illness, relocation, transport failure and bereavement.

We allow bookings to be rescheduled for any reason with 72+ hours notice. 
You can manage your booking by using the link sent on your booking confirmation and changing your scheduled date/time. 
After this time, all bookings are considered final and there is no rescheduling, however you may make substitutions at any time.

NOTE: When you make a booking with us we assign location, staff and equipment to deliver the booking.
That means we are unable to offer that space to anyone else. If you cancel that space we are likely to incur a loss.
We will have already made commitments to hire the necessary equipment and we may have turned away
other bookings and we are unable to get insurance that covers us for this loss.

Cancellations and/or Changes made by Isis du Jour Yoga | SUP Yoga Sussex

Weather & Unforeseen Circumstances

Come rain or shine we run our stand SUP Yoga sessions in most weather conditions,
only if it is extremely windy or if we have lightning storms we do not go on the water.

We very rarely need to cancel or postpone sessions due to inclement weather,
adverse water conditions or circumstances beyond our control. In such situations we will offer an alternative
day/time at no extra charge accommodating your requirements as much as possible or a credit note
for future booking if you are unable to make immediate alternative plans. 

Refunds will be considered in some circumstances but these are only made on individual basis. 

Weather conditions in the UK are changeable and we are used to operating in various conditions.
When the conditions are not favourable we may contact you in advance to see
whether you still wish to continue with your booking or you would rather postpone. 

We are not able to accommodate customers’ weather preferences,
but please share your concerns with us and we will be happy to discuss with you and make any
reasonable adjustments to ensure you have an enjoyable experience. 

SUP Yoga Group Classes

Isis du Jour Yoga | SUP Yoga Sussex reserves the right to reschedule timetabled group sessions
due to low client demand (min. number of participants not reached) or instructor unavailability.
Alternative dates will always be offered to customers at no extra charge.